Customer Relations

Issued By:

Santa Barbara City College

Created:

Thursday, 16 July 2015

Badges Issued:

158

Customer Relations

Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving. Note: 3 Required

Skills

What Courses or Activities it takes to earn this badge

Best Practices in Customer Service | PROW NC050 | Apply strategies that retain your valuable customer base and earn repeat business. Topics include resolving complaints, managing verbal and nonverbal communication and steps for defusing angry customers. *Required
The Art of Negotiating and Collaborating | PROW NC036 | Participants learn to enhance collaboration skills by building high-trust relationships to create mutually beneficial outcomes. Use re-framing, neutralize language, uncover interests, summarize agreement areas and leverage innovative solutions. *Required
Personality Styles and Difficult Relationships | PROW NC019 | Exploration of participants' own behaviors and personality styles, while learning to adapt one's behavior to be effective with other personality styles in a variety of work situations. *Required

Class Schedule

The Art of Negotiating and Collaborating

CRN	Location	Type	Days	Times	Start	End	Instructor
44527 on Zoom	Moved to Zoom	Lec/Lab	Tuesday	8:30 AM-4:30 PM	11/07/23	11/07/23	Nicole Lopez

Best Practices in Customer Service

CRN	Location	Type	Days	Times	Start	End	Instructor
44012 In-Person 44531 on Zoom	Hyflex Wake 28	Lec/Lab	Tuesday	8:30 AM-4:30 PM	10/10/23	10/10/23	Erin Gorrell

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