Issued By:
Santa Barbara City College
Created:
Thursday, 16 July 2015 Badges Issued:
161
Customer Relations
Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving. Note: 3 Required
Skills
Business Communications Change Communications Communication Processes Communication Skills Customer Acceptance Customer Expectations Customer Needs Customer Relationships Identifying Problems Practical Problem Solving Skills Problem Resolution
What Courses or Activities it takes to earn this badge
Class Schedule
The Art of Negotiating and Collaborating
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 69034 P 69035 Z | Hyflex Wake 28 | Lec/Lab | Thursday | 8:30:00 AM-4:30:00 PM | 04/17/25 | 04/17/25 | Luz Borjon |
Best Practices in Customer Service
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 69042 P 69043 Z | Hyflex Wake 28 | Lec/Lab | Tuesday | 8:30:00 AM-4:30:00 PM | 04/29/25 | 04/29/25 | Jane Gama |