Issued By:
Santa Barbara City College
Created:
Thursday, 16 July 2015 Badges Issued:
158
Customer Relations
Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving. Note: 3 Required
Skills
Business Communications Change Communications Communication Processes Communication Skills Customer Acceptance Customer Expectations Customer Needs Customer Relationships Identifying Problems Practical Problem Solving Skills Problem Resolution
What Courses or Activities it takes to earn this badge
Class Schedule
Best Practice in Customer Serv
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 80538 | In-Person Wake 28 | Lec | Tuesday | 8:30 AM-4:30 PM | 08/01/23 | 08/01/23 | Pending Staff |
Personality Styles and Difficult Relationships
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 80539 | In-Person Wake 28 | Lec | Tuesday | 8:30 AM-4:30 PM | 07/25/23 | 07/25/23 | Pending Staff |
Negotiating and Collaborating
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 80549 | In-Person Wake 28 | Lec | Tuesday | 8:30 AM-4:30 PM | 08/08/23 | 08/08/23 | Pending Staff |
Personality Styles and Difficult Relationships
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 80732 | Zoom ONLINE | Lec | Tuesday | 8:30 AM-4:30 PM | 07/25/23 | 07/25/23 | Pending Staff |
Best Practice in Customer Serv
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 80735 | Zoom ONLINE | Lec | Tuesday | 8:30 AM-4:30 PM | 08/01/23 | 08/01/23 | Pending Staff |
Negotiating and Collaborating
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 80738 | Zoom ONLINE | Lec | Tuesday | 8:30 AM-4:30 PM | 08/08/23 | 08/08/23 | Pending Staff |