Issued By:
Santa Barbara City College
Created:
Thursday, 16 July 2015 Badges Issued:
164
Customer Relations
Earners of this certificate have developed a deep understanding of communication skills and how they relate to quality customer service. Additionally, earners understand different personality styles and how to adapt to each. They are able to provide strategic customer service recommendations based on their classroom experience as well as demonstrate collaborative problem solving. Note: 3 Required
Skills
Anger Management Building Trust Change Communications Collaboration Communication Processes Communication skills Consensus Customer Acceptance Customer Expectations Customer Needs Customer Profitability Customer Relationships Customer Service Customer Support Identifying Problems Non-Verbal Communication Practical Problem Solving Skills Preparing Executive Summaries Problem Resolution Problem Solving Service Quality solution oriented Trustworthy Verbal Communication Skills
What Courses or Activities it takes to earn this badge
Class Schedule
Personality Styles and Challenging Relationships
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 51377 51557 | Wake 28/Zoom Hydlex | Lec/Lab | Thursday | 8:30 AM-4:30 PM | 02/05/26 | 02/05/26 | Randy Kohn |
The Art of Negotiating and Collaborating
| CRN | Location | Type | Days | Times | Start | End | Instructor |
|---|---|---|---|---|---|---|---|
| 51559 51560 | Wake 28/Zoom Hydlex | Lec/Lab | Thursday | 8:30 AM-4:30 PM | 04/30/26 | 04/30/26 | Luz Borjon |