Managing to Maximize Performance

Skills

• Behavioral Analytics
• Behavior Modification
• Building Management
• Building Trust
• Coaching Methods
• Coaching Skills
• Collaboration
• Collaborative Communication
• Collaborative Leadership
• Communication Processes
• Consensus
• Difficult Conversations
• Employee Engagement
• Employee Performance Management
• Innovation
• Interrogations
• Mentoring
• Negotiation
• Preparing Executive Summaries
• Scripting
• Script Writing
• Solution Oriented
• Supervision
• Trustworthy

What Courses or Activities it takes to earn this badge

1. unknown.

   PROW NC021 Coaching Skills | Apply behavioral change models and coaching techniques to close the gap between actual and desired employee performance and motivation.

2. unknown.

   PROW NC036 The Art of Negotiating and Collaborating | Participants learn to enhance collaboration skills by building high-trust relationships to create mutually beneficial outcomes. Use reframing, neutralize language, uncover interests, summarize agreement areas and leverage innovative solutions.

3. unknown.

   PROW NC032 Navigating Courageous Conversations |Students develop techniques for difficult conversations based on intentions, optimal outcomes and assumptions. Students craft and deliver scripts customized to the scenario and personality styles involved.

Class Schedule

• Coaching for Success

  Class schedule for Coaching for Success

  CRN	Location	Type	Days	Times	Start	End	Instructor
  44655	Zoom	Lec/Lab	Wednesday	8:30 AM-4:30 PM	10/14/26	10/14/26	James Joyce III

• Negotiating and Collaborating

  Class schedule for Negotiating and Collaborating

  CRN	Location	Type	Days	Times	Start	End	Instructor
  46052 or 46051	WAKE 28 or Zoom	Lec/Lab	Tuesday	8:30 AM-4:30 PM	11/17/26	11/17/26	Luz Borjon

• Courageous Conversations

  Class schedule for Courageous Conversations

  CRN	Location	Type	Days	Times	Start	End	Instructor
  46061 or 46060	WAKE 28 or Zoom	Lec/Lab	Tuesday	8:30 AM-4:30 PM	12/01/26	12/01/26	Nicholas Duggan